When you record a Skype for Business meeting, you capture audio, video, instant messaging (IM), screen sharing, PowerPoint slides, whiteboard activity, and polling. Any of the presenters can record a meeting and save it on their computers. Record your Skype for Business meeting. Click the More Options button, and choose Start Recording. Troubleshoot Skype for Business Online DNS issues. Skype for Business Online users can't communicate with external contacts. Skype for Business and Lync Troubleshooting Guide (downloadable PDF) Diagnosing and resolving PowerShell connection problems with Skype for Business Online. Help your Skype for Business Online users. Skype for Business comes loaded with all the features you love about the software you use for chatting with family and friends and new features that are perfect for commercial users. Chatting online existed for years, but most of the video chats that you had in the past relied on older web cams. Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.
Sometimes things aren't working like you expect. Here is a list of topics that can help you fix problems, whether you're administrating Skype for Business Online or helping your users solve their problems.
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Troubleshoot admin issues for Skype for Business Online
You can get answers for most of your Skype for Business Online questions in the article Check for common causes of Skype for Business Online sign-in errors. The following KB article also includes many troubleshooting resources and error code references: Troubleshooting Skype for Business Online sign-in errors for administrators.
For dial-in conferencing issues, see Audio Conferencing troubleshooting and known issues.
Additional help for Skype for Business Online admin issues
Help your Skype for Business Online users
Most of the problems faced by Skype for Business Online users are related to forgotten passwords. You can solve most of the sign-in problems by following the instructions in these two topics:
Additional resources to help your Skype for Business Online users
Still need help? Contact support.
As an admin for Microsoft 365 Apps for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. You can also contact support on behalf of Microsoft 365 and Office 365 users in your organization.
Note
If you're using Office 365 operated by 21Vianet in China, please contact the 21Vianet support team.
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In July 2019, we announced Skype for Business Online will be retired on July 31, 2021, giving our customers two years to plan their transitions to Microsoft Teams, the hub for teamwork in Microsoft 365. With less than a year remaining, we want to ensure customers have the information and resources they need to plan and execute a successful upgrade to Teams.
Why is Skype for Business Online retiring?
Since its introduction, Skype for Business Online has been a valuable tool for millions of people around the world. By combining instant messaging, calling, and video into one application, Skype for Business Online established new possibilities for business communications. Microsoft Teams is the next chapter in that vision.
The capabilities of Microsoft Teams go beyond those of Skype for Business Online. By combining chat, video, calling, document collaboration, and application integration into a single experience, Teams enables entirely news way of working. And ongoing platform innovation and development means Teams users benefit from richer performance, functionality, flexibility, and security.
Teams isn’t just an upgrade for Skype for Business Online, it’s a powerful tool that enables companies, schools, and organizations to become more agile and improve the efficiency of key workflows. Learn more about the potential benefits of Teams for your organization in the Forrester white paper, The Total Economic Impact™ of Microsoft Teams.
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What does this mean for Skype for Business customers?
After Skype for Business Online retires on July 31, 2021, the service will no longer be accessible. Until then, current Skype for Business Online customers will experience no change in service and will be able to add new users as needed. As of September 1, 2019, all new Microsoft 365 customers have been onboarded directly to Teams for chat, meetings, and calling.
The time needed to fully transition to Teams will vary based upon the unique characteristics of the organization, including number of users, technical complexity, and internal adaptability to change. As such, we recommend planning your upgrade to Teams today, not only to ensure adequate time to execute a successful transition from Skype for Business, but to more quickly realize the benefits of Teams.
Teams is available in most Microsoft 365 Business and Enterprise plans, and your existing licensing investments carry forward to Teams. Capabilities that are premium workloads in Skype for Business Online today will continue to be premium workloads in Teams. For example, if you have purchased Audio Conferencing standalone or as part of E5 with Skype for Business, Audio Conferencing will be enabled in Teams.
The Skype consumer service and Skype for Business Server are not affected by the retirement of Skype for Business Online.
Read FAQs on the process of upgrading to Teams and the Teams capabilities roadmap.
What is Microsoft doing to help customers transition to Teams?
Take advantage of the broad range of resources available to help plan your Teams deployment and upgrade from Skype for Business:
Teams deployment and upgrade documentation – Free technical guidance for IT administrators.
FastTrack for Microsoft 365 – Teams deployment assistance available for qualifying plans.
Teams live training – Free online training classes designed to get you and your end users up and running with Teams.
Teams Chalk Talks – Free online workshops for IT pros and decision makers sharing best practices for some of the most popular and compelling scenarios in Teams.
Teams upgrade planning workshops – Free interactive upgrade planning workshops, where you’ll receive guidance, best practices and resources designed to help you plan and implement your upgrade to Teams.
Microsoft Partners – Microsoft solution providers can help you take full advantage of Teams.
Microsoft Teams blog – Get the latest Teams news covering new features, adoption and usage resources, Teams devices, and integration with other business productivity applications.
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If you’re a current Skype for Business Online customer, start planning your migration to Teams today. We’re excited for you to experience its powerful communication and collaboration capabilities, and we’re committed to helping along the way.
Skype for Business Online retirement FAQs
Will current Skype for Business Online customers be able to add new seats to their tenant? Yes. Current Skype for Business Online customers may add new seats to their tenant with the understanding they will eventually need to transition these users to Microsoft Teams.
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What is the future of Skype for Business Server? We recognize customers are using Skype for Business Server and many need to continue to use Skype for Business Server for some users or geographies due to their requirements. In these instances, we encourage organizations to adopt Teams along with Skype for Business Server to drive teamwork and collaboration. The latest version of Skype for Business Server 2019 was released in October 2018 with Mainstream Support planned through January 9, 2024.
What does this mean for the Skype consumer service? The retirement of Skype for Business Online will not impact the Skype consumer service.
What does this mean for existing Microsoft 365 customers? We've brought the key set of Skype for Business Online capabilities into Teams along with new voice, video, and meetings innovation. We encourage all Microsoft 365 customers to start using Teams today within their organization, independently or side by side with Skype for Business Online and/or Skype for Business Server.
Will you continue to invest in improving Skype for Business Online? We plan to support Skype for Business Online through the July 31, 2021 retirement date. However, with Microsoft Teams replacing Skype for Business Online as the core communications solution for Microsoft 365, it will continue to be where ongoing development and innovation is focused. Customers seeking the latest functionality and performance are encouraged to upgrade to Microsoft Teams.
What do you recommend for customers who are currently in the process of deploying — or planning to deploy — Skype for Business in Microsoft 365? Customers currently deploying Skype for Business Online may continue to do so. We encourage all new Microsoft 365 customers to start using Teams, independently of or in parallel with Skype for Business and determine the path (coexistence or Teams Only) and timing that meets their business needs. Regardless of tenure with Skype for Business Online, customers will need to move to Teams before the Skype for Business Online retirement date.
What does this mean from a licensing perspective? How will customers pay for Intelligent Communications services in Teams? Teams is available in many of the Microsoft 365 suites. Capabilities that are premium workloads in Skype for Business Online today will continue to be premium workloads in Teams. Existing licensing investments made by customers carry forward to Teams. For example, if a customer has purchased Audio Conferencing standalone or as part of E5 with Skype for Business, Audio Conferencing will be enabled in Teams as it's available today.
Is Microsoft planning scheduled upgrades? Currently, we have no plans to schedule upgrades for enterprise customers. Customers can choose to move to Teams as it makes sense for their organizations before the July 31, 2021 retirement date for Skype for Business Online. We'll empower administrators and users with tools and guidance to help with the transition to Teams.
To support smaller customers that may not have dedicated IT resources, Microsoft is assisting with automated upgrades from Skype for Business Online to Teams. Eligible customers are notified of the upgrade through emails and Message Center notifications. More details are provided in the communications. For more information, see Automated Upgrades from Skype for Business Online to Microsoft Teams.
How does the Skype for Business Online retirement announcement affect organizations with hybrid configurations (Skype for Business Online and Skype for Business Server)? Hybrid customers with online and on-prem configurations will be required to transition users from Skype for Business Online to Microsoft Teams by the July 31, 2021 retirement date. Upgrade paths for hybrid configurations built around principles of coexistence and interoperability will remain after the retirement of Skype for Business Online. For more information, see Coexistence with Skype for Business and Understand Microsoft Teams and Skype for Business coexistence and interoperability.
How will the retirement of Skype for Business Online affect organizations with hybrid Skype for Business configurations for on-premises Public Switched Telephone Network (PSTN) connectivity and online Phone System capabilities? Some organizations have split users between homed on-premises for PSTN connectivity and homed online for Phone System capabilities. Once access to Skype for Business Online ends, organizations will need to transition online users to Microsoft Teams and connect their on-premises telephony network to Teams through Direct Routing.
Customers with eligible subscriptions are encouraged to engage with FastTrack for Teams onboarding assistance.